Terms & Conditions
1. Order Acceptance & Pricing
- Orders are confirmed only after payment is received.
- Prices may change without notice due to supplier costs and market fluctuations.
- VAT and delivery charges are separate and calculated at checkout.
2. Delivery & Inspection
- Delivery times are estimated and not guaranteed. Delays may occur due to supply chain factors.
- Upon receiving your order, inspect it within 24 hours and report any missing or damaged items within 3 working days.
- For pallet deliveries, goods must be inspected upon arrival. Claims for damage or shortages must be signed as “damaged” or “short delivered” and reported within 3 days.
3. Cancellations & Returns
- Orders cannot be canceled once confirmed unless approved by us.
- You may return eligible items within 14 days of receiving them. Returns are not accepted for:
- Customised or bespoke items (e.g., special finishes).
- Items purchased from our showroom.
- Return shipping costs are the customer’s responsibility. Items must be in original packaging and resaleable condition.
- A restocking fee of up to 25% may apply for non-faulty returns.
4. Refunds
- Refunds are processed within 14 days of receiving the returned goods.
- If items have been used beyond checking their nature and function, a deduction may apply.
- Premium delivery charges are non-refundable.
5. Returns After 14 Days
- Returns after 14 days are subject to approval and may be eligible for store credit with a restocking fee.
For returns, please contact us via our [Contact Form] or email sales@luxhomehaven.co.uk.